COAL HARBOUR NATURAL HEALTH CLINIC WELLNESS CLUB^™ 

Terms and Conditions

General

1.    The Coal Harbour Natural Health Clinic WELLNESS CLUB Program (“WELLNESS CLUB” or the “Program”) is a customer rewards program and/ or Pre-Paid Card program offered by Coal Harbour Natural Health Clinic herein referred to as “CHNHC”.  Members must be over the age of majority in their province of residence or have obtained the consent of their parent or legal guardian if under the age of majority to participate in this Program.  Members of the Program collect WELLNESS REWARDS points (“WELLNESS REWARDS Points” or “Points”) through service and product purchases at the CHNHC location. The WELLNESS CLUB cards may also be Pre-Paid for use as a Gift Card for a third party or a personal Pre-Paid Card for service and product purchases at the CHNHC location.

2.    The Program is for personal use only. Businesses, corporations, joint ventures, partnerships, groups or associations are not eligible.

3.    The WELLNESS CLUB card is not a credit card.

4.    To participate in the Program, a customer must become a member of the Program (a “Program Member” or “Member”) by enrolling at the CHNHC location. In the case of Gift Cards there will be no requirement to become a member of the program.

5.    CHNHC will issue each Member a unique WELLNESS CLUB card (the “WELLNESS CLUB card” or “Card”).  The Card will be linked to each Member’s account in order to collect WELLNESS CLUB Points on purchases of services and products from CHNHC. Should the member wish they can load any Canadian dollar amount on the card and receive addition benefits as outlined in the “Collection Schedule”.

 6.       The annual WELLNESS CLUB membership fee is $12 for individuals and $25 for families. Membership fees are non-refundable and subject to change without notice. Each Membership is valid for 12 consecutive months from the date of issue.  If a Member decides not to renew their WELLNESS CLUB membership, the Member will have 12 consecutive months from the date of expiry of their membership to redeem their existing Points.

7.       The WELLNESS CLUB card is the property of CHNHC and may be unilaterally revoked at anytime by CHNHC in its sole discretion, with or without notification.

8.       WELLNESS CLUB is valid at the CHNHC location only.

9.      WELLNESS CLUB Member’s Point balances (“Point Balances”) are tracked centrally across all participating CHNHC locations.

10.   Unauthorized reproduction of Card may lead to forfeiture of all collected WELLNESS CLUB Points and legal prosecution.

11.   Members shall advise a CHNHC Customer Service Representative immediately of any address, phone or email changes.

12.   CHNHC may, in its sole discretion, cancel, restrict, suspend, amend, extend or otherwise alter the Program, with or without notice to Members. Notice of changes may, at CHNHC’s sole discretion, be communicated to Members via clinic circulars and/or notices posted in-clinic, emails and online at www.coalharbournhc.com.  In the event CHNHC cancels the Program, Members will have 90 days from the effective date of the cancellation of the Program to redeem their existing Points.

Inactive Members

13.   Should any WELLNESS CLUB account not earn any Points for 12 consecutive months, all accumulated Points and Pre-Loaded card balance may be forfeited, with or without notice, in CHNHC’s sole discretion.

14.   Should any Member’s WELLNESS CLUB account be suspended, revoked or cancelled pursuant to these terms and conditions (at the sole discretion of CHNHC), such Member’s WELLNESS CLUB Points and Pre-Loaded card Balance will be reduced to zero and their membership in the WELLNESS CLUB Program will be cancelled.

Additional Members

15.   WELLNESS CLUB Members may authorize additional members of their household (“Additional Members”) to collect and redeem points, or pre-load the card by providing the names of the Additional Members to a CHNHC Customer Service Representative at the CHNHC location. Each Additional Member will receive an individual Card and points will be awarded and accumulated independently.

16.   Each Additional Member must also agree to be bound by these terms and conditions and will be held liable for non-compliance with CHNHC 24 hour cancellation fee policy.

Collection of WELLNESS CLUB Points and Card Pre-Load Benefits

17.   To collect WELLNESS CLUB Points, a Member must present their WELLNESS CLUB card to a CHNHC Customer Service Representative before the transaction is complete.  Members who do not have their Card with them during the transaction must provide identification that is acceptable to the CHNHC customer service representatives in their sole discretion and will have up to thirty (30) days from the date of purchase to have the Points posted to their WELLNESS CLUB account upon presentation of their receipt and Member card to a CHNHC Customer Service Representative in-clinic.

18.   Points will be collected according to the “Collection Schedule” below: (Canadian dollars)

19.  CHNHC may change the Point Value at any time, with or without notice, in CHNHC’s sole discretion.

20.   From time-to-time special promotions at participating CHNHC location (“Special Promotions”) may add Points to a Member’s Points Balance.  Balances will be reflected within 2 business days on future transaction receipts.

21.   Subject to any Special Promotions, only Items paid for at the time of sale are eligible to earn Points.  For example, a Member presenting a coupon for a two-for-one product at the time of purchase will only be eligible to collect Points for the paid product Item.

22.   Points collected during each transaction and total Point Balances will be shown on receipts issued at the time of sale.  If a technical failure at the time of sale prevents printing of the Points balance on the receipt, the receipt on a future transaction will show all Points collected. Point balances can also be tracked on-line at www.coalharbournhc.com.

23.   Point and Pre-Load Balances appearing on-line will be deemed to reflect the correct Point and Pre-Load amount.  The Member must address discrepancies to a CHNHC Customer Service Representative at the CHNHC within 90 days of the applicable service/purchase date.

24.   All Points that were collected on an Item that is returned will be automatically deducted from the Member’s Point balance. No points will be collected for fees charged on missed or cancelled appointments as set out by CHNHC cancellation policy.

Rewards

25.   Members may redeem Points collected through the Program for Rewards. Points are automatically converted to an available credit on the WELLNESS CLUB card according to the following “redemption schedule”.

.   Points available for redemption are calculated at the beginning of a sales transaction.

27.   A Member’s Point Balance is reduced by the amount of redeemed Points.  Remaining balance is carried forward.

28.   Points will be forfeited on the Member’s account if a Product Reward is returned after purchase through the redemption of Points.

29.   From time-to-time, CHNHC, in its sole discretion, may add products or services to the Redemption Schedule or modify the number of Points required for Rewards.

30.   Points can be redeemed towards all products and services at CHNHC as set forward in the Redemption Schedule.

31.   If the Reward amount as specified in dollars cannot be fully used on a transaction, the remaining value of the Reward will be carried forward.

32.   WELLNESS CLUB Points and Pre-loaded Credit amounts have no cash value and are not exchangeable for cash.  WELLNESS CLUB Points and Card Pre-Loads cannot be sold or purchased or otherwise transferred.  WELLNESS CLUB Points and Card Pre-Loads are void if sold for cash or other consideration.

33.   WELLNESS CLUB Points will only be converted to the reward credit at the stated redemption point amount. Partial or accrued amounts under 100 points have no value and the redemption reward amount is only converted once the 100 point level has been achieved.

34.   CHNHC will not be liable or responsible in any manner for any tax consequences that may flow from any participation in the WELLNESS CLUB Program.

Lost or Stolen Cards

35.   Members must notify CHNHC immediately if their Card is lost or stolen.  A Member is responsible for all charges incurred through the use of the Card until its return to CHNHC or receipt by CHNHC of notice from the Member of the loss or theft of the Card.  CHNHC is not liable for the redemption of Points or Preloaded Cash from a Card prior to such notice of loss or theft.

36.     To obtain a replacement Card, a Member must present a piece of valid government-issued photo identification at the CHNHC location.  CHNHC will immediately cancel the lost or stolen card and will transfer the Points and Pre-loaded Cash balance to the replacement Card.

37.   Lost or stolen Gift Cards are the responsibility of the recipient and will not be replaced nor will credit for services or product be provided by CHNHC.           

Equipment Usage

38.   Members and/or Additional Members who damage equipment within CHNHC premises will have the cost of repair or replacement (“damage charge”) charged to the Member’s account.

39.   Member acknowledges that the information provided by Member may be disclosed to a collection agency for the purpose of collecting any outstanding “damage charges”.

40.  CHNHC reserves the right to change its service and product rates upon posting notices of any such changes at its CHNHC location or on its website www.coalharbournhc.com. Members who do not accept such changes, must cancel their Membership by returning their Card in person. By continuing to purchase services and product following such a change, Members and any Additional Members shall be deemed to have accepted such changes.

Privacy

41.   At CHNHC, the security and integrity of our customers’ personal information is important to us. CHNHC is committed to protecting our customers’ privacy, thus, will not sell or share our customers’ information with any parties outside of CHNHC. All customer information will be subject to the CHNHC privacy policy as amended from time to time in accordance with its terms. The current version of the CHNHC privacy policy may be viewed at www.coalharbournhc.com.

42.   At CHNHC, we collect customer information for one or more of the following purposes:

1. To set up and manage WELLNESS CLUB accounts, including accurately recording Points and up-to-date Point Balances;
2. To issue WELLNESS CLUB Points and administer Point redemptions;
3. To allow Members to be automatically entered into exclusive promotions and contests;
4. To allow Members to engage in special offers and rewards;
5. To communicate with Members via email;
6. To better understand Members’ interests and preferences and to recommend products and services that may be of interest to Members;
7. To provide a positive customer experience, and deliver, bill for, and collect payment for products and services;
8. To understand customer requirements and make information available regarding products and services offered by CHNHC and its agents, dealers and related companies; and
9. To meet legal and regulatory requirements.

Acceptance of Terms and Conditions

43.   By joining the WELLNESS CLUB Program and using the WELLNESS CLUB Card, a Member or potential Member (i) certifies that he or she is over the age of majority in the province in which he or she resides (or has obtained the consent of his or her parent or guardian); (ii) certifies that the information provided to CHNHC for the purpose of completing this application is true and correct (iii) consents to CHNHC’s Privacy Policy as set out in these Terms and Conditions; and (iv) agrees to these terms and conditions as may be amended from time to time.

44.   Members agree to indemnify and hold harmless CHNHC from and against all losses, damages, costs, charges and expenses which CHNHC may sustain, incur or be liable for or in consequence of any Member’s non-compliance with these Terms and Conditions.

44.   Any claim, dispute or controversy (whether in contract or in tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future) arising out of or relating to these Terms and Conditions (a “Claim”) will be determined by arbitration to the exclusion of the courts.  Arbitration will be conducted by one arbitrator pursuant to the laws and rules relating to commercial arbitration in the province in which the Member resides.  You agree to waive any right you may have to commence or participate in any class action against CHNHC related to any Claim and, where applicable, you also agree to opt out of any class proceeding against CHNHC.  Please give notice of any Claim in writing to Coal Harbour Natural Health Clinic 1177 West Hastings Street, Mall Level, Vancouver, B.C., V6E 2K3. 

AT YOUR REQUEST THAT WE ACTIVATE THE CARD, YOU AGREE TO ALL THE ABOVE TERMS AND CONDITIONS.

^TM Trademarks of Wellpro Health Solutions Inc. Used under license.